Client Service Consultant (m/f)

 

Client Service Consultant (m/f) Abbott Diabetes Care Division Germany Wiesbaden Ensure effective systems operation by working with the service partners, Abbott business and Abbott IT organization to monitor incident resolution, completion of service requests, delivery of minor enhancements (effort < 80 hrs.).

Find Your Place In The World Is A Global Health Company Devoted To Improving Life Through The Development Of Products And Technologies That Span The Breadth Of Health With A Portfolio Of Leading Science-based Offerings In Diagnostics Medical Devices Nutritionals And Established Pharmaceuticals Serves People In More Than 150 Countries And Employs Approximately 77000 People In Has Approximately 2600 Employees Working In Manufacturing Research And Development Logistics Sales And Marketing They Are Located At ´s German Headquarters In Wiesbaden And Its Sites In Ettlingen Hanover Ludwigshafen Neustadt Am Rübenberge Wetzlar And Witten Is Looking For A Client Services Consultant (m/f) Based In Wiesbaden The Role Of The Client Services Consultant Is To Ensure That It Maintenance And Support Activities Provided In Conjunction With Our Managed Service Partners Are Effective For The (adc) System Portfolio Related To European Instances Of The Libre Webshops Application Client Services Consultant (m/f) Responsibilities: Ensure Effective Systems Operation By Working With The Service Partners Business And It Organization To Monitor Incident Resolution Completion Of Service Requests Delivery Of Minor Enhancements (effort Conduct Regular Service Reviews Manage And Audit Service Provider Performance And Productivity Relative To Service Level Agreements Establish Metric/performance Reporting Related To And Aligned With B2c Applications Track Service Provider Performance And Ensure Viability Of Service Levels Provide Demand Management And Prioritization Of Work In Alignment With The Business And Service Provider Demand Response Monitor Supplier Compliance With Policies Procedures And Quality Requirements Work Closely With Internal It Organizations And Service Providers On Release Management For Enhancements (effort > 80 Hrs) As Operational Problems Occur Review Service Provider Recovery And Permanent Fix Plans Including Root Cause Analysis And Follow-up Actions Ensure An In-house Process Is Maintained For Handling Of High Severity And Stagnant Issues/events With Service Providers Develop And Distribute Written Communications To Service Providers Internal It Organizations And Business Stakeholders As Needed Review And Monitor Service Provider Problems Change Management Processes And Escalation Procedures And Take Corrective Action Manage Operational Change Management: Review Change Requests Facilitate Change Meetings Apply Change Approvals Administer Change Freezes Perform Change Management Reporting Measure Monitor And Manage Client Satisfaction And Provide Remediation In Conjunction With Service Provider Design And Administer Customer Surveys And Other Feedback Processes Ensure Service Provider Has Business Continuity/ Disaster Recovery Plans Participate In Testing Of Plans As Necessary And Monitor Results Of Business Continuity Testing Provide Counsel On The Definition And Execution Of The Service Provider´s Disaster Recovery Plan To Ensure Business Continuity Qualification: Bachelor´s Degree In The Field Of Computer Science Systems Engineering Or Equivalent 5 Or More Years Of It Project Delivery And Application Support Experience In The Delivery Of Support/managed Services Environment With A Focus On Commercial Applications Related To The B2c Business Model Knowledgeable And Experienced In Online Web Services Technology Architecture And Infrastructure And Understands The Relationship And Interactions Between The Various Technical Components (eg Amazon Web Services Magento Back-office Firewall Configuration And Application Payment Card Industry Standards And Architecture) Understands The B2c Business Model And Is Familiar With Support Activities Needed To Support Related Applications Experience In Managing It Service Providers/contractors And Running It Operations It Problem Determination (experience In Root Cause Analysis) And Problem Resolution Skills It Project Management Experience Proven Negotiation And Influencing Skills Strong Collaboration And Partnering Skills Process Skills An Understanding Of Process Costs Ability To Work With Service Provider To Ensure Effective Operations And Agreed-upon Service Levels Fluent In English Has A Range And Variety Of Jobs On Offer In A Positive And Dynamic Environment That Allow You To Maintain A Healthy Work-life Balance We Provide Development Opportunities As Part Of Our Comprehensive Talent Management Program Your Contribution To The Company´s Success Will Be Rewarded With A Competitive Salary Package We Offer Comprehensive Benefits To Suit The Lifestyles Of All Our Employees From A Retirement Plan That Is Far Above Market Average A Save-as-you-earn Program To Educational Scholarships For Children And Health Management Initiatives For Staff And Their Dependents Do You Like The Sound Of This Job And Think You´ve Got What It Takes Then Send Us Your Cv Today Via Our Global Job Board We Look Forward To Receiving Your Application Client Service Consultant It Servicemanagement It-consultant It-consulting It-berater It-beratung Informatik Informatiker Wirtschaftsinformatik Wirtschaftsinformatiker It-systems Engineering Computerwissenschaften Computerwissenschaftler Engineer Systems Design Systemingenieur Itil It-projektmanagement Projektmanagement It-projektmanager It-manager It-management It-incident Management It-störungsmanagement Krisenmanagement Störungsmanagement Problem-management Veränderungsmanagement Helpdesk Service Desk Servicedesk It-support Customer Support Anwendersupport Anwenderbereuung Troubleshooting It-infrastruktur Architektur Anforderungsanalyse Anforderungsdefinition Anforderungsmanagement Systemdesignoptimierung Systemdokumentation Systemintegration Systementwicklung Biotechnologie Pharmazie Labordiagnostik Diagnostika Forschung Blutzucker-messysteme Glukose-messsysteme Teststreifen 65205 Wiesbaden Hessen Ax57987by Client Service Consultant IT Servicemanagement IT-Consultant
IT-Consulting IT-Berater IT-Beratung Informatik Informatiker
Wirtschaftsinformatik Wirtschaftsinformatiker IT-Systems
Engineering Computerwissenschaften Computerwissenschaftler
Engineer Systems Design Systemingenieur ITIL
IT-Projektmanagement Projektmanagement IT-Projektmanager
IT-Manager IT-Management IT-Incident Management
IT-Störungsmanagement Krisenmanagement Störungsmanagement
Problem-Management Veränderungsmanagement Helpdesk Service
Desk Servicedesk IT-Support Customer Support Anwendersupport
Anwenderbereuung Troubleshooting IT-Infrastruktur
Architektur Anforderungsanalyse Anforderungsdefinition
Anforderungsmanagement Systemdesignoptimierung
Systemdokumentation Systemintegration Systementwicklung
Biotechnologie Pharmazie Labordiagnostik Diagnostika
Forschung Blutzucker-Messysteme Glukose-Messsysteme
Teststreifen 65205 Wiesbaden Hessen Abbott Diabetes Care
Division Germany Client Service Consultant (m/f) Ensure Effective Systems Operation By Working With The Service Partners Abbott Business And Abbott IT Organization To Monitor Incident Resolution Completion Of Service Requests Delivery Of Minor Enhancements (effort < 80 Hrs) Wiesbaden Client Service Consultant IT Servicemanagement IT-Consultant
IT-Consulting IT-Berater IT-Beratung Informatik Informatiker
Wirtschaftsinformatik Wirtschaftsinformatiker IT-Systems
Engineering Computerwissenschaften Computerwissenschaftler
Engineer Systems Design Systemingenieur ITIL
IT-Projektmanagement Projektmanagement IT-Projektmanager
IT-Manager IT-Management IT-Incident Management
IT-Störungsmanagement Krisenmanagement Störungsmanagement
Problem-Management Veränderungsmanagement Helpdesk Service
Desk Servicedesk IT-Support Customer Support Anwendersupport
Anwenderbereuung Troubleshooting IT-Infrastruktur
Architektur Anforderungsanalyse Anforderungsdefinition
Anforderungsmanagement Systemdesignoptimierung
Systemdokumentation Systemintegration Systementwicklung
Biotechnologie Pharmazie Labordiagnostik Diagnostika
Forschung Blutzucker-Messysteme Glukose-Messsysteme
Teststreifen 65205 Wiesbaden Hessen Abbott Diabetes Care
Division Germany

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